Discussion: Organizational development at Westin

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Discussion: Organizational development at Westin

Discussion: Organizational development at Westin

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Question 1

1.

Westin Manufacturing is a large firm with offices across the U.S. Many career opportunities exist at Westin in areas such as IT, sales, marketing, and product development. Westin managers are currently considering the idea of assigning a coach to every new employee at the firm. Which of the following, if true, best supports this idea?

[removed]
Organizational development at Westin has improved employee engagement.
[removed]
As a high-performance work system, Westin relies on multi-skilled teams.
[removed]
Westin employees participate in training and development programs twice a year.
[removed]
The turnover rate of hourly employees at Westin is higher than the industry average.

5 points

Question 2

1.

Diminished employee engagement is most likely shown by all of the following EXCEPT ________.

[removed]
poor attendance
[removed]
voluntary turnover
[removed]
mental withdrawal
[removed]
inadequate supervision

5 points

Question 3

1.

Which of the bases for dismissal is defined as the deliberate and willful violation of the employer’s rules and may include stealing and insubordination?

[removed]
unsatisfactory performance
[removed]
whistle blowing
[removed]
misconduct
[removed]
disregard

5 points

Question 4

1.

When an employee’s dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, ________ has occurred.

[removed]
mutiny
[removed]
insubordination
[removed]
wrongful discharge
[removed]
emotional hardship

5 points

Question 5

1.

Which term refers to the occupational positions a person has had over many years?

[removed]
engagement
[removed]
experience
[removed]
promotion
[removed]
career

5 points

Question 6

1.

Managers at M&M Enterprises want to retain a greater number of the firm’s older workers. Which of the following would most likely help the firm accomplish this goal?

[removed]
offering flexible work arrangements
[removed]
providing more full-time positions
[removed]
establishing a coaching program
[removed]
setting achievable career goals

5 points

Question 7

1.

According to research, effective mentors have the ability to ________.

[removed]
maintain control of the relationship
[removed]
establish basic standards of performance
[removed]
steer employees into important projects
[removed]
teach employees how to complete tasks

5 points

Question 8

1.

Which of the bases for dismissal is defined as the persistent failure to complete assigned duties or to meet prescribed standards on the job?

[removed]
misconduct
[removed]
unsatisfactory performance
[removed]
lack of qualifications for job
[removed]
changed requirements of job

5 points

Question 9

1.

What is the most likely reason that retirement planning is increasingly important to firms?

[removed]
rising number of acquisitions
[removed]
changes in federal employment laws
[removed]
concerns about future labor shortages
[removed]
rising need for cost containment strategies

5 points

Question 10

1.

Which of the following would LEAST likely measure employee engagement?

[removed]
profitability
[removed]
recruitment
[removed]
absenteeism
[removed]
customer satisfaction

5 points

Question 11

1.

Which term refers to advising, counseling, and guiding an employee?

[removed]
coaching
[removed]
mentoring
[removed]
appraising
[removed]
training

5 points

Question 12

1.

Allison, a new employee at Dixon Enterprises, has been assigned a career coach. Allison should most likely expect the coach to help her with all of the following EXCEPT ________.

[removed]
negotiating for a lifelong learning account
[removed]
obtaining development opportunities
[removed]
identifying development needs
[removed]
creating a five-year career plan

5 points

Question 13

1.

Quinn, a new employee at Madison Enterprises, thinks that a mentor would benefit his career at Madison. In order to have a successful mentor-protege relationship, Quinn should most likely ________.

[removed]
keep expectations vague for flexibility
[removed]
ask his manager to be his mentor
[removed]
focus on specific work issues
[removed]
discuss his personal problems

5 points

Question 14

1.

Which term refers to a planned learning event in which participants evaluate occupational trends, perform self-assessment exercises, set goals, and develop action plans?

[removed]
employee orientation
[removed]
team building retreat
[removed]
career planning workshop
[removed]
competency-based peer review

5 points

Question 15

1.

Which of the following terms refers to the willful disregard or disobedience of a supervisor’s authority?

[removed]
insubordination
[removed]
disobedience
[removed]
harassment
[removed]
mutiny

5 points

Question 16

1.

Misconduct, one of the bases for dismissal, is defined as ________.

[removed]
the deliberate and willful violation of the employer’s rules and may include stealing and insubordination
[removed]
an employee’s inability to do the assigned work despite his or her diligence
[removed]
the persistent failure to perform assigned duties or to meet prescribed standards on the job
[removed]
an employee’s inability to do the work assigned because the nature of the job has changed

5 points

Question 17

1.

Which of the following is the role of a manager in an employee’s career development?

[removed]
providing positive employee references
[removed]
identifying the main interests of employees
[removed]
providing monetary assistance for higher education
[removed]
linking performance appraisals to development plans

5 points

Question 18

1.

Which term refers to the lifelong series of activities that contribute to a person’s career exploration, establishment, success, and fulfillment?

[removed]
career management
[removed]
career development
[removed]
career planning
[removed]
career

5 points

Question 19

1.

Kareem, a college student, has just completed the Self-Directed Search test. By taking the test, Kareem is most likely trying to ________.

[removed]
apply for a job
[removed]
determine labor trends
[removed]
assess cognitive strengths
[removed]
identify suitable occupations

5 points

Question 20

1.

What is the most common reason that employers transfer employees?

[removed]
rewarding a high-performing employee
[removed]
finding a better job fit for the employee
[removed]
giving the employee more challenging work
[removed]
allowing the employee to work part-time

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