NUR 621 Business Plan for Change/Process/Item

NUR 621 Business Plan for Change/Process/Item

Telemedicine Business Plan

            Telemedicine involves the utilization of telecommunication infrastructure to ensure healthcare access to patients in remote locations. It has emerged as a way of reducing healthcare disparity between urban and remote areas. This project seeks to outline a proposal for implementing a telemedicine project for the healthcare organization.

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There is significant advancement in the world of telemedicine seeking to offer more access to patients. It entails the utilization of telecommunication technology to offer healthcare services to patients remotely. The objective of this technology is to reduce the gap between developed areas with amenities and remote areas (Lin et al., 2021). As a result, there is the enhancement of quality care and reduction of medical expenses. The implementation of this new process seeks to help the organization offer more quality services to its patients. It is important to understand that a healthcare system is largely reliant on the distance and time patients move to access medical attention (Maria et al., 2022). There has been advancement of technologies that address geographical barriers and enhance healthcare accessibility (Rouidi et al., 2022). Telemedicine is a new process for the organization and will seek to enhance the accessibility of healthcare services. The implementation of this new technology is critical for the organization to reach the rural areas where patients might find it difficult to access healthcare patients. Therefore, it is proposed that the organization implement telemedicine.



Telemedicine implementation will significantly cost the healthcare organization. Therefore, it is important to examine the rationale of such a project. The healthcare organization and healthcare sector have been experiencing increasing healthcare costs. As a result, there is a need for enhanced contact between healthcare practitioners and far-off patients (Haleem et al., 2021). Additionally, there is a need for optimized utilization of the organization’s healthcare facilities. The new process will also enhance connectivity has been evidenced to lead to reduced hospital readmissions and enhanced adherence to treatment plans (Haleem et al., 2021). One of the inherent benefits of telemedicine is increased contact. The system also promotes doctor-to-doctor communication. Additionally, healthcare practitioners might utilize telemedicine to foster networking to enhance the provision of quality care. Telemedicine has various benefits in healthcare. For instance, its incorporation with electronic medical records promotes secure and smooth transmission of patient information (Stoltzfus et al., 2023). Therefore, telemedicine can enable improved coordination between primary care doctors and specialists. The provision of remote healthcare is critical for patient follow-up care. These illustrate some of the reasons why telemedicine can be implemented in the healthcare organization.

Implementation Plan

The telemedicine system involves various components for proper functioning. For instance, there is a need for infrastructure setup so that the system can be adopted in remote areas. Some of the infrastructure for the system includes internet connectivity, data management and the ability to executive video conferencing. There is also the need for platform development which includes the formulation of a platform characterized by medical records management, remote diagnostics, and appointment planning. The proper functioning of the telemedicine system requires that the healthcare organization trains its professionals to execute and operate the telemedicine platforms. They also need to understand the best practices for tele-consultations.

The implementation of the telemedicine systems will follow a specific implementation plan characterized by specific steps as illustrated below.

Step One: Needs Assessment

It is important to perform a detailed needs assessment to determine the target remote areas to deploy the systems. The assessment should also include determining the healthcare needs and infrastructure deficiencies present. Additionally, there should be an outline of project goals and critical performance indicators. The needs assessment stage also requires the project manager to formulate a comprehensive project plan that encompasses the project timelines, budget forecasts, and resource distribution.

Stage Two: Infrastructure Organization and Development

It is important to outline the infrastructure that will enable the effective deployment and functioning of the telemedicine system. These include setting up the appropriate infrastructure in remote locations and providing constant connectivity. The organization should also work with its technology partners to ensure the creation of a telemedicine system that is safe and user-friendly. Lastly, there should be requisite testing to ensure proper working and integration with respective supporting technologies.

Stage Three: Training and Capacity Building

            The organization should formulate appropriate training programs for its employees. The objective is to ensure they are components of telemedicine practices, system utilization, and patient services on the system. Additionally, there should be provision of continued support and guidance to the employees to promote their ability to offer quality and updated telemedicine services.

Stage Four: Regulations and Ethics 

            The organization should formulate standards for its telemedicine practice. The objective is to ensure the developed and implemented system is compliant with appropriate legal and industry standards. There should be the integration of comprehensive security operations to safeguard patient data and promote confidentiality. The organization should work with all stakeholders such as regulatory agencies and legal experts to improve and deal with ethical and legal issues concerning telemedicine.

Telemedicine should be incorporated into healthcare organizations to ensure the provision of quality and safe care to patients. Therefore, it is an urgent issue and should be completed within nine months.


            The cost of the project with involve both monetary and non-monetary resources as shown in Table 1 below.

Table 1

Economic Parameters for the Telemedicine Project

Economic Parameter Cost
Initial Project cost $80,000.00
Annual operation costs $36,000.00
Average air transportation costs $9,672.00

Note. The economic parameters considered in the telemedicine project.

The initial costs of the system will be $80,000 as shown in Table 1. The expenses entail the acquisition of appropriate equipment, installation, and employee training costs. There are also the operations costs for the system. These include the wages of two employees who will be tasked with the smooth running of the system. There are also air transportation costs when the doctors will be necessitated to travel to attend to patients. The non-monetary costs include the time used for researching the appropriate telemedicine system and the risk taken that it will be beneficial to the patients and healthcare professionals. These are the main costs of the proposal for the telemedicine project. The project is expected to have value for money. For instance, a study by Langabeer et al. (2016) established that a telehealth patient spends less money than a conventional patient. It was determined that they used an estimated $167 which was $103 less than other patients. It is evident that the project will have value for money.


The telemedicine project will be evaluated to determine its effectiveness. The indicators of success will be patient satisfaction, cost reduction, and health outcomes. It will also be evaluated using patient feedback and the experiences of the pertinent healthcare provider.


The impact of the telemedicine system cannot be understated as it entails connecting healthcare services to patients in remote locations. The healthcare organization can implement this project to enhance health access, address geographical limitations, promote patient outcomes, and reduce healthcare costs. The telemedicine project underscores the commitment to promote healthcare access.


Haleem, A., Javaid, M., Singh, R. P., & Suman, R. (2021). Telemedicine for Healthcare: Capabilities, features, barriers, and applications. Sensors International, 2, 100117.

Langabeer, J. R., Champagne-Langabeer, T., Alqusairi, D., Kim, J., Jackson, A., Persse, D., & Gonzalez, M. (2016).Cost–benefit analysis of telehealth in pre-hospital care. Journal of Telemedicine and Telecare, 23(8), 747–751.×16680541

Lin, J.-W., Siao, C.-Y., Chang, R.-G., & Hsu, M.-L. (2021). Telemedicine system based on Medical Consultation Assistance Integration. Journal of Software Engineering and Applications, 14(10), 537–548.

Maria, M.-S., Silvia, A.-N., Beatriz, D. G., Andrew, D., & Guillermo, P.-F. (2022). Health care in rural areas: Proposal of a new telemedicine program assisted from the reference health centers, for a sustainable digitization and its contribution to the carbon footprint reduction. Heliyon, 8(7).

Rouidi, M., Elouadi, A., & Hamdoune, A. (2022). Acceptance and use of telemedicine technology by health professionals: Development of a conceptual model. Digital Health, 8, 205520762210816.

Stoltzfus, M., Kaur, A., Chawla, A., Gupta, V., Anamika, F. N., & Jain, R. (2023). The role of telemedicine in Healthcare: An overview and update. The Egyptian Journal of Internal Medicine, 35(1).


The purpose of this assignment is to write a business plan for a new process, change, or piece of equipment needed at your place of employment. A business plan is a proposal, so it must be carefully thought out, and the need must be clearly understood and justified.

Refer to the “Business Plan” document to successfully complete the assignment.

Include 3–4 peer-reviewed resources.

While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.



Business Plan for Change/Process/Item – Rubric




Rubric Criteria

Total125 points

Criterion 1. Unsatisfactory 2. Insufficient 3. Approaching 4. Acceptable 5. Target
Business Plan: Title Page

Business Plan: Title Page

0 points

The title of the business plan, name, date, and title and department are not included.

5 points


5.5 points

Some of the required elements are included (title of the business plan, name, date, and title and department).

5.75 points


6.25 points

The title of the business plan, name, date, and title and department are included.

Business Plan: Proposal

Business Plan: Proposal

0 points

Does not describe the proposed process, change, or equipment need.

15 points

Unclearly describes the proposed process, change, or equipment need.

16.5 points

Partially describes the proposed process, change, or equipment need.

17.25 points

Clearly describes the proposed process, change, or equipment need.

18.75 points

Thoroughly describes the proposed process, change, or equipment need.

Business Plan: Rationale

Business Plan: Rationale

0 points

The rationale is not included.

15 points

The rationale poorly includes why it is needed, with evidence, the best way or best item, with evidence, and the advantages and disadvantages.

16.5 points

The rationale briefly includes why it is needed, with evidence, the best way or best item, with evidence, and the advantages and disadvantages.

17.25 points

The rationale descriptively includes why it is needed, with evidence, the best way or best item, with evidence, and the advantages and disadvantages.

18.75 points

The rationale insightfully includes why it is needed, with evidence, the best way or best item, with evidence, and the advantages and disadvantages.

Business Plan: Implementation Plan

Business Plan: Implementation Plan

0 points

The implementation plan is not included and/or does not provide an implementation timeline.

20 points

The implementation plan erroneously includes what needs to happen and provides an unrealistic implementation timeline.

22 points

The implementation plan broadly includes what needs to happen and provides a somewhat appropriate implementation timeline.

23 points

The implementation plan reasonably includes what needs to happen and provides an appropriate implementation timeline.

25 points

The implementation plan professionally includes what needs to happen and provides a realistic implementation timeline.

Business Plan: Costs/Benefits

Business Plan: Costs/Benefits

0 points

Does not show the cost of the proposal, how the proposal will change existing costs, and the monetary and non-monetary resources necessary to employ the idea.

20 points

Ineffectively shows the cost of the proposal, how the proposal will change existing costs, and the monetary and non-monetary resources necessary to employ the idea.

22 points

Ambiguously shows the cost of the proposal, how the proposal will change existing costs, and the monetary and non-monetary resources necessary to employ the idea.

23 points

Effectively shows the cost of the proposal, how the proposal will change existing costs, and the monetary and non-monetary resources necessary to employ the idea.

25 points

Compellingly shows the cost of the proposal, how the proposal will change existing costs, and the monetary and non-monetary resources necessary to employ the idea.

Business Plan: Evaluation

Business Plan: Evaluation

0 points

Does not provide a method to evaluate the success/effectiveness of the proposed change/process/item.

15 points

Provides an illogical method to evaluate the success/effectiveness of the proposed change/process/item.

16.5 points

Provides a simple method to evaluate the success/effectiveness of the proposed change/process/item.

17.25 points

Provides a clear method to evaluate the success/effectiveness of the proposed change/process/item.

18.75 points

Provides an innovative method to evaluate the success/effectiveness of the proposed change/process/item.

Mechanics of Writing

Includes spelling, capitalization, punctuation, grammar, language use, sentence structure, etc.

0 points

Errors in grammar or syntax are pervasive and impede meaning. Incorrect language choice or sentence structure errors are found throughout.

5 points

Frequent and repetitive mechanical errors are present. Inconsistencies in language choice or sentence structure are recurrent.

5.5 points

Occasional mechanical errors are present. Language choice is generally appropriate. Varied sentence structure is attempted.

5.75 points

Few mechanical errors are present. Suitable language choice and sentence structure are used.

6.25 points

No mechanical errors are present. Appropriate language choice and sentence structure are used throughout.


Uses appropriate style, such as APA, MLA, etc., for college, subject, and level; documents sources using citations, footnotes, references, bibliography, etc., appropriate to assignment and discipline.

0 points

Appropriate format is not used. No documentation of sources is provided.

5 points

Appropriate format is attempted, but some elements are missing. Frequent errors in documentation of sources are evident.

5.5 points

Appropriate format and documentation are used, although there are some obvious errors.

5.75 points

Appropriate format and documentation are used, with only minor errors.

6.25 points

No errors in formatting or documentation are present.

© 2023. Grand Canyon University. All Rights Reserved.



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